logotyp
  1. Introduction to BPM
  2. Process Discovery
  3. Discovering processes with Blueworks Live
  4. Key performance indicators and SLAs

Key performance indicators and SLAs

uploads/tt_bmp_cab_145a.jpg
Fig. 1.4.5/1

The process key performance indicators (KPIs) and service level agreements (SLAs) are documented in the highest level activity description.