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Conducting the first interview

A brief interview, conducted in one hour or less, with process owner and process participants (that is, subject matter experts ) provides the details needed to identify the process and add it to the process inventory. This first interview needs to capture only a minimal description of the process without steps. Imagine a single box for the named process with start and end events.

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During a brief interview:

  • add the new process to Blueworks Live,
  • identify the process owner and subject matter experts (SMEs),
  • describe where the process fits into the value chain.