The next step in our approach is rolling up process KPIs to a higher level. This process is one way to achieve the goal of elevating all the way from project to  process to enterprise level. To begin with, you look for common metrics between  different processes. Your best candidates are metrics such as cost and time  because they are almost always measured  in any process. This situation assumes that our first business process is running in production for a few months. You are now starting to work on your next business processes and  trying to extend the visibility across all processes, using common performance indicators.

The average total time measured in the onboarding process rolls up into the  average total time with a roll-up multiplier depending on the success rate of your  onboarding process. The success rate is the number of people interviewed  compared to the number of people successfully hired.

Figure above  illustrates the three levels of metrics. The way to determine what metrics to capture does not change. The goals pyramid does not change. You must start by evaluating what is important to measure across multiple processes,  and not just the one process or project.