Process owners often bring their business processes forward for consideration due to some type of pain or complaint. As we add processes to our process inventory, we describe and document that pain. The pains are documented in the Problems pane of actions.

Examples:

Does the pain in the as-is process expose the enterprise to regulatory/legal risk, market exposure, or competitive risk? How does the risk trend? Does this risk continue to get worse, get better, or stay the same over time?

Indicate the level of risk by setting Severity and Frequency of pains.