BPM software today is more business friendly than ever, involving the business audience in a direct manner during the implementation process. However, the software still requires a team of implementation experts to create a fully functional BPM solution.

After the Center of Strategy determines the vision, the goals, and a road map for the enterprise BPM initiative, a delivery organization needs to be dedicated to realizing that vision by way of implementing a steady stream of funded BPM projects from the inventory. This is the mandate of the BPM Center of Delivery.

Broadly, the domains of concern that fall under the delivery component of a BPM CoE can be organized as follows:

• Scalable staffing and execution of individual BPM projects
• BPM delivery and implementation focused methodology, best practices, guidelines, and reviews
• Support for operational BPM solutions
• BPM talent recruitment, enablement, and retention

In addition to instituting definitions of each of these domains, the BPM CoE must engage in activities that advance and implement them.

As is true for all organizations, there must be a way to evaluate the effectiveness, success, and value by using concrete metrics. In the case of the delivery element of a BPM CoE, typical success metrics include the following items:

• User acceptance and adoption:
  Number of processes deployed
  Number of releases deployed
  Number of opportunities in the project pipeline
• Solution delivery:
  On-time
  On-budget
  Defect rate
  Defect resolution time
• Reuse:
  Process reuse rate
  Service reuse rate