Most processes have typical improvement indicators that you can focus on to determine when and what to change in your process., We are going to focus on the first typical indicator of the “Process not contributing to project/program goals.” The other four are fairly obvious

The root cause might be obvious from the process metrics and other information that IBM Business Process Manager gives you. More often than not, though, you need to do some research to discover what the root cause is

After you determine the root cause of the issue, you need to determine what should change to resolve the process issue., Generally, there are three things that can change to affect a business, What should change in the process

Start small, and make sure that you keep the scope reigned in during the initial development of your process metrics. Make sure that any metrics and reports that you build for the process actually help you determine whether you are meeting your process goals. After you are in production, use the analysis hierarchy to determine whether your process needs to change, what needs to change, and whether it is worth fixing the issue