An important thing we do for our organization is provide a way to get a complete and real-time view to how the business is performing.  When we say visibility, we mean much more than delivering “reports”.

In fact, rather than beginning by automating parts of the process, some of our organizations decide to start by implementing scoreboards that give them the visibility they need to determine where the biggest gaps are and which changes will have the biggest positive impact on their business.

This monitoring allows you to understand individual performance plus process performance and be able to act.

Once you define the tasks you want to monitor, by drilling down on each data point, you can access the process performance data through the standard task report templates.