The Process Improvement and Discovery Workshop (PIDW) is a tool used to determine the business impact of processes. The PIDW aims to document the initial business impact and determine technical feasibility to implement and deploy a process solution.

The workshop agenda should have a very clear framework. It is developed in accordance to a set scenario. The workshop requires the participants to gather information beforehand.

The SIPOC (Suppliers, Inputs, Process, Outputs, Customers) analysis method is used for defining the business details for each activity in the process. It is best conducted using a software tool that supports this analysis, such as Blueworks Live.

As the process inventory grows, the selection criteria used to prioritize them need more rigor and objectivity. Business impact is then assessed using measures quantifying the identified pains.