Process discovery and documentation is an essential stage in developing the Business Process Management culture in a company or organization. The techniques used in process discovery are presented in this tutorial.

Introduction, Achieving BPM maturity through skills development, Agile planning and management for BPM projects, Estimating the BPM project scope.

Introduction, Strategy, Delivery, Shared infrastructure.

Introduction, Establishing strong executive sponsorship, Establishing BPM guiding principles, Establishing the BPM operating model, Establishing the BPM Center of Excellence, BPM key roles, Defining the business process governance framework.

In this phase, business processes are implemented iteratively, from a business idea to a practical and executable business process application. The majority of the implement phase contains playbacks. This ensures that feedback about the team’s success in understanding and meeting the business needs is obtained early and often.

The part of the life cycle where the process is moved to different servers to end up live in production for end-users to access. It overlaps with playbacks form implementation phase. Often at the end of later playbacks, a process is moved to a testing server. After the applications are tested, they will be moved to a production Process Server and be live.

Managing a process, Process optimization.

Business activity monitoring (BAM), Real-time reports, Performance Data Warehouse, Metrics, Powering decisions through reporting, Enabling decisions through flexible processes, Enabling decisions with the Optimizer tool.

Indicators of change, What is the root cause, What should change, Continuous improvement.

Overview, Rolling up KPIs from project to program, End-to-end monitoring, Process Center Console.