The root cause might be obvious from the process metrics and other information  that IBM Business Process Manager gives you. More often than not, though, you  need to do some research to discover what the root cause is. In any problem solving methodology, it is important that the root cause of the issue be firmly established before determining what, if anything, should change.

Let us take the example in the onboarding process of the decision to offer a new  candidate a position. The process might be reporting a significant percentage of refused candidates.

As you can see, there can be many possible causes for a process inefficiency. Root cause analysis is a crucial  step before progressing to the work of designing a solution.