All participants in a process discovery workshop are free to express their experiences by telling their stories. Participants should be encouraged to do so freely and without censure. Process discovery is a collaborative activity whereby all members should be logged on to Blueworks Live and actively participate in the creation and definition of milestones and activities in the process model.

During discovery we consider a process that currently takes place. Our aim is to create a model that easily communicates what that process is today (As-Is process).

During process discovery, it is easiest to start with the Discovery Map view in Blueworks Live.

By capturing the unique activities and placing them under milestones in chronological order, we get a simplified view of the end-to-end process before diving into the details.

Make no assumptions on implementation. Define the entire business process for a full contextual understanding of the process and all participants and stakeholders. Do not skip modeling a step because another system already does that activity. The activity is still a crucial part of the process.