During discovery we consider processes that currently take place. Our aim is to create a model that easily communicates what the process is today (As-Is process). Blueworks Live models processes as milestones and activities.

Process owners propose processes for consideration due to some type of pain or complaint. These are described and documented in the Problems pane of actions.

User stories describe the current procedures followed when performing activities comprising a business process. User stories are provided by the SME’s and documented in Blueworks Live.

There are some guidelines for providing good user stories. The user stories should be: Independent, Negotiable, Valuable, Estimable, Small and Testable (INVEST).

The process key performance indicators (KPIs) and service level agreements (SLAs) are documented along with the user stories in Blueworks Live.

A key performance indicator (KPI) is a quantifiable measurement (what to measure and the unit of measurement). An SLA is an agreement to complete one or multiple activities in the process by their due date. It can be based on default or custom KPIs.

The process diagram is developed to express processes in terms of flow of activities, decision gateways, splits, joins, and events. A preliminary diagram is developed on the basis of user stories for the purpose of Playback Zero.